Refund Policy
Return & Refund Policy
Effective Date: July 2026
This Return & Refund Policy applies to all purchases made through Ltering and shipped within the United States.
At Ltering, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to assist you with a return, exchange, or refund in accordance with the policy below.
30-Day Return Policy
We accept returns within 30 days from the date your order is delivered.
To qualify for a return, you must request the return within 30 days of receiving your order.
Requests received after the 30-day return period may not be eligible for a refund or exchange.
Eligible Products
We accept returns for both:
- Defective products
- Non-defective products
Items must meet the following requirements:
- The product must be new and unused
- The product must be returned in its original condition
- Original packaging should be included whenever possible
- Proof of purchase (such as your order confirmation or receipt) is required
Products that have been used, altered, or intentionally damaged after delivery are not eligible for return unless required by applicable law.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Personalized or customized products
- Final sale items
- Products specifically marked as non-returnable
- Perishable goods (where applicable)
Return Methods
We accept returns using the following methods:
- By Mail
- In Store (where applicable and when instructed by our customer support team)
Please contact us before returning any item so we can provide the appropriate return instructions.
Free Return Shipping
Ltering provides free return shipping for all approved returns.
Customers do not pay for return shipping.
A prepaid return shipping label is included with your order or will be provided by our customer support team for approved returns.
No Restocking Fees
We do not charge any restocking fees.
Eligible returns receive a full refund according to this policy.
How to Request a Return
To request a return, please contact us before sending your item back.
Email: help@ltering.shop
Please include:
- Order number
- Name used for the order
- Email address
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
After your request has been reviewed, we will provide:
- Return approval
- Return instructions
- A prepaid return shipping label (if applicable)
- The appropriate return address
Please do not send products back without receiving return authorization.
Exchanges
We accept exchanges for eligible products within 30 days of delivery.
Replacement items are subject to product availability.
If an exchange cannot be completed, we may issue a refund instead.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your item is:
- Damaged
- Defective
- Incorrect
- Missing parts
Please contact us as soon as possible.
We may request:
- Your order number
- Photos of the product
- Photos of the packaging
Once reviewed, we will provide the appropriate resolution, including a replacement, exchange, or refund.
Refunds
After we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are processed within 10 days after the returned item has been received and inspected.
- No restocking fee will be deducted.
Depending on your financial institution, it may take additional time for the refunded amount to appear in your account.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card company.
- Contact your payment provider.
If you still need assistance, please contact us at help@ltering.shop.
Free Standard Shipping
Ltering offers free standard shipping on eligible orders delivered within the United States.
For additional shipping information, please review our Shipping Policy.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Ltering
Address:
525 Almanor Ave, Suite 400
Sunnyvale, California 94085
United States
Email: help@ltering.shop
Phone: +1 (817) 422-2253
Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (ET)
Response Time: Within 24–48 business hours
Thank you for shopping with Ltering. We appreciate your trust and are committed to providing a simple, transparent, and customer-friendly return and refund experience.